Saturday, September 09, 2006

Give me a freakin' chance first, sheesh!

I've had a rough week. As you saw in my previous post, I got more work replacing someone on a maternity leave. I have not started that position yet, although I've been working in that unit a couple mornings a week as part of my present job which I've had for about 5 1/2 months. To prepare me for a full-time position there for the next year, my manager wants to send me to a bunch of training, which I've been doing. That will go on sporadically for a couple weeks. I have none this coming week thankfully. I will start the new full-time position mid-October, as that's when my current contract ends and when the person I'm presently replacing will be coming back. The person who left the position I will take over mid-October left 2 weeks ago. They have not been able to provide proper coverage for her position since she left for the past 2 weeks. Therefore, you guessed it, it's been left up to me to cover both my present position AND the other position. They tried to get coverage. They found someone, but she was only available 2 days a week for the past 2 weeks. As of this coming week she'll be there 4 days a week. Also, as of this coming week, part of my present job will disappear as there will be a new person starting in a recently created new position to alleviate some of the workload.

Following so far?

With the new person starting, and someone providing coverage on the other position 4 days a week, my workload will decrease until I start my new position. However, the past 2 weeks have been hellish and I've been pretty overloaded.

So earlier this week, I get called into my boss's office and she's there with my unit manager. They have concerns that I haven't been giving as much attention to the position I will be doing full-time in mid-October. Specifically they mentioned one case I had worked on. My manager received a complaint that I had done only superficial work. My manager asked the complaintant if I had done what they had asked of me. I had. She then asked the complaintant if I had reported back to her when I had done what they had asked of me. I had. My manager then asked what the problem was then. The response was that I hadn't done that "extra" bit. I hadn't fished for more information, I hadn't asked if there was anything more they wanted me to do with that.

I was flabbergasted. I did not see this coming at all! And, quite frankly, I think it is unfair. I had to be very professional though and keep my cool. So, I validated what they told me. I told them that I agreed that perhaps I did not give the case as much attention as I could have. I explained that I had gone to another department that had dealt with that case the same day to get some background information. I had called the person in question and gotten some details. I reported back to the person who asked me to do this what I had done and what still needs follow-up from her. And then I left. I reiterated that I have essentially been doing 2 positions when I already felt that my present position as it is is too much (and such has been reduced with the addition of the new position). I informed them that time was a factor. I didn't have time to document what I had done yet (and I had been called by the complaintant before the day's end to ask if I had documented yet), but I did by the end of the day, as I had planned to do.

What pissed me off was that even after I said that, while I don't expect a pat on the back, there was no recognition of the fact that I've been doing all this extra load and that it is impossible to give everything full attention. Oh, I had initially asked if this were something that needed to be done that day, or if it could wait until next week when there would be proper coverage for that position. They said it could not wait, and that was fine. When you do emergency coverage you do what needs to be done then, but anything that can wait will wait until the person you're covering for comes back. That question of mine was interpreted by the complainant as me being reluctant to do the task asked. Well, darn freaking right I was reluctant! I have a 2x caseload, TYVM!

I talked about it with my superviser in supervision yesterday and I felt better. I tend to take things personally, and it helped to remove me from the situation and recognize that it's more a reflection of my manager's expectations. The thing is, how I'm doing in that position now while I'm doing this other position too, is not reflective of how I'll work when I'm solely in that new position and can give it my full attention. I felt they judged me, and did it too quickly. I now will have to show them that once I'm in that position, they were wrong about me.

Now that it's a couple days later and I've had my supervision, today I am ANGRY!! I already had reservations about working in this department, but now I'm in it and I feel like they've already decided I'm not up to par. During that meeting, my manager said she had gone around to others in the department to ask them their impression of me. That's fine, but then she told me. "so and so says you're very approachable and easy to work with, but they don't see you around here in the department very often." Again.... 2X caseload, people!!!

I have a feeling it's going to be a long year.

1 comment:

imfunnytoo said...

Man! Twice the work and no concept of what that does to your caseload, prioritization, etc.

Sounds rough